The Tote

Colors: Black, Champagne, Dark Silver, Gold, Light Silver, Rose Gold. Composition 100% Italian pebbled metallic leather, Approximately 12.5” W x 10”H x 6”D   Top Handles measure approximately 11” with a 4” drop.  Made in Hawaii

Customer Service

For questions about products or other business inquiries, please contact customer service via email.

Custom and Wholesale Orders

Custom combinations and treatments are available. To inquire about custom options and rates, or if you are a retailer and wish to discuss wholesale orders, please contact customer service.

Delivery and Lead Time

As all products are handmade when ordered, please allow 2-4 weeks for delivery on individual orders. Lead times may vary. Lead time for Wholesale orders varies between 8-12 weeks, please contact to get an estimate. If rush delivery is desired, please specify in the customer comments box in the shopping cart or contact customer service.

Cancellations

To cancel an order, please contact customer service immediately. Orders cancelled after 24 hours are subject to a 25% restocking charge. Cancellations after 48 hours are subject to a 50% restocking charge. No cancellations are accepted once an order has been shipped.

Shipping, Returns, and Exchanges

Free shipping on all orders shipped within the USA. International Rates will apply and you will be contacted with actual shipping costs to international destinations.

All sales are final. Damaged items may only be exchanged for exact replacements. If there is a defect that item may be exchanged only for a replacement of the exact same item and if that item is not available, a credit will be applied to your account in the amount of the item. For any issue, customer service must be contacted within 48 hours of receiving an item.

As all items are made to order we do not offer returns or exchanges. Should an exchange be desired please contact customer service to find out if the item is eligible for exchange. Please do not send back until you get an authorization number and shipping information. If you return without authorization no refund of any kind will be issued. When exchanging an item, shipments must be insured and all shipping charges must be prepaid (shipping charges on all exchange merchandise are non-refundable and exchanges will incur additional charges). All exchanges must reference their authorization number and be clearly labeled as exchange. Merchandise must be mailed through a delivery service that provides a tracking number and requires signature for verification of receipt. (For example: FedEx, UPS, or USPS registered mail).

Basecamp10 reserves the right to make minor design changes, alter dimensions, and modify materials as necessary without notice. As every item is handmade, some items may vary slightly from listed information. Slight variations in size and/or color do not indicate defects and are not considered flaws, and are the hallmark of handmade products.